Conrad Kern AG - Centralisation of the telephony solution

For Conrad Kern AG, our ICT specialists at Bouygues Energies & Services centralised the telephone solution into a single system – across Switzerland. To reduce maintenance costs, a new PBX was implemented with a connection to the public telephone network. In addition, employees can easily use the new system to work from home and on the go while staying connected at all times.

Conrad Kern AG specialises in façade scaffolding, support structures and formwork. The company is head-quartered in Sursee, with additional branches in Ecublens and Cresciano. Founded 160 years ago, Conrad Kern AG's core values are experience, responsibility and reliability, which form the basis of its long-standing success. Conrad Kern AG's commitment to quality and integrity make it the perfect fit for Bouygues Energies & Services.

The ICT department at Bouygues Energies & Services in Switzerland was responsible for centralising Conrad Kern AG's telephony solution into one system serving all of its locations in Switzerland. Led by department head Daniel Gasser, the team was also responsible for setting up home office workplaces using the Rainbow solution from Alcatel-Lucent Enterprise.

Our long-standing cooperation with Conrad Kern AG allowed our experts in the ICT department to continuously and consistently develop and expand the existing telephone system. The unified Alcatel-Lucent Enterprise telephone system installed offers the best possible comfort whilst providing a convincingly high degree of reliability.

In order to significantly reduce maintenance costs, we put a new PBX into place with a connection to the public telephone network. The centralised architecture includes all critical components of this communication platform. The Rainbow solution from Alcatel–Lucent offers Conrad Kern AG's employees a convenient way to work both from home or on the road. Conrad Kern AG operates UCC Rainbow clients and IP terminals at all of its locations, which greatly simplifies the relocation of individual devices without incurring additional costs. Regular updates to the entire communication solution ensure that the customer always has updated and fully operational infrastructure. The communication solution can also be quickly and easily upgraded.

The centralised telephony solution was efficiently and easily implemented, and fully meets the customer's requirements. The order was realised to the customer's complete satisfaction.